SecureIT Plus FAQ
Q:
Why do I need SecureIT Plus?
Q:
Do I need SecureIT Plus if I have Norton/McAfee/other anti-virus protection
on my computer?
Q: It seems more expensive, why?
Q: Does SecurityCoverage have access to my computer?
Q: Do I still have to have a separate Anti-virus program?
Q: Is there anything that I need to do to keep things updated?
Q: Do I have to leave my computer on all of the time?
Q: How do I know that I am being protected?
Q: What if I have have/use a firewall?
Q: What happens if I get a virus or some type of Spyware
on my computer?
Q:
Why do I need SecureIT Plus?
A: Without
computer protection, you are susceptible to computer damage, financial
loss, or both because of a computer virus or spyware that sneaks onto
your computer. In a recent issue of Consumer Reports, they reported that
if you use the Internet at home you have a 1-in-3 chance of being negatively
affected by computer viruses or spyware.
As
a subscriber to SecureIT Plus, you will no longer have to worry about
your anti-virus protection, Spyware protection, or anything else related
to the privacy of your information or the protection of your computer.
SecureIT Plus also automatically applies Microsoft patches after testing
them to ensure continued protection. In addition, the service will also
provide ongoing maintenance by optimizing file storage and disk defragmentation
for faster PC performance.
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Q:
Do I need SecureIT Plus if I have Norton/McAfee/other anti-virus protection
on my computer?
A: Excellent!
We love to see that you have taken the time to protect your computer from
Internet security issues. SecureIT Plus will give you the same protection
and more.
A
recent survey conducted by the National Cyber Security Alliance found
that the majority of computer users did not have their anti-virus protection
installed correctly or did not have it updated. SecureIT Plus is fully automated. We will
install it for you and once installed, you don’t have to manage the software
to make sure your protection stays updated. With SecureIT Plus it is taken
care of for you automatically. With Norton or McAfee you must install,
maintain, and make sure the service stays updated.
In
addition, besides up-to-date protection
from spyware, viruses, and other malicious programs, SecureIT Plus will
automatically keep your system current with critical patches to your Microsoft
operating system. Most people don’t understand patches, let alone
take the time to stay current. Yet, without these patches your computer
and/or network can easily be compromised. In
addition, the service will also provide ongoing maintenance by optimizing
file storage and disk defragmentation for faster PC performance. These
services are not included with Norton and McAfee anti-virus protection
software.
Support
for SecureIT Plus is free and the service is guaranteed. If you experience
problems with an Internet-delivered issue while using SecureIT Plus, we
will fix your computer free of charge. With Norton and McAfee you pay
for support calls, and if you experience problem with an Internet-delivered
issue, you will pay to receive assistance.
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Q:
It seems more expensive, why?
A: To get
the same protection from Norton, McAfee, or another company you will have
to purchase multiple programs. SecureIT Plus is actually priced about
the same as if you were going to buy Norton Internet Security or other
similar products. With SecureIT Plus you get it all in one service, and
you don’t have to maintain and update it.
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Q:
Will you (or someone else) have access to my computer if I use SecureIT
Plus?
A: Absolutely
not. SecureIT Plus was built with your security and privacy as first priority.
All the updates, scanning, and protection happen from your computer and
nothing is sent to us outside of the reporting statistics which are made
fully available to you on our reporting Web site and through our month
e-mail summary. The only time we have access to your machine is when you
explicitly grant it to us during your use of the Remote Installation or
Remote Support request. Even then we require that you put in a one time
use code that allows your computer to connect to our Operation Center
granting us permission to assist you.
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Q:
Do I still have to have a separate Anti-virus program?
A: No, the
SecureIT Plus service will provide you with everything you need to safely
navigate the Internet and effectively and efficiently use your computer.
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Q:
Is there anything that I need to do to keep things updated?
A: No, the
value of this service is that it applies all updates and runs all of its
various scans behind the scenes without you having to worry.
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Q:
Do I have to leave my computer on all of the time?
A: No, if
you happen to have your computer off at the time the program runs its
various scanning processes and updates, they will automatically run the
next time that you turn your computer on.
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Q:
How do I know that I am being protected?
A: You will
receive a monthly e-mail detailing the activities that have been executed
by your SecureIT Plus software. In addition you can check the Online Reports
anytime, which are updated every 24 hours.
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Q:
What if I have have/use a firewall?
A: Since
our service never contacts your computer, and the vast majority of firewalls
are designed to block INCOMING traffic, this software is compatible with
99+% of all firewalls.
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Q:
What happens if I get a virus or some type of Spyware on my computer?
A: In the
very unlikely case that you do get a virus or spyware threat on your computer
we will do our best to remove the problem at no cost.
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