Modifying Your Dial-up Connection for Use with VoiceMail

If you have VoiceMail, and depending on the type of modem you have in your computer, you may not be able to get connected because of the stutter dial tone used by the VoiceMail system to alert you of new messages. By delaying your dialing sequence before you connect, you will be able to get connected. Please follow the instructions for the various operating systems as listed below. If you also use Call Waiting, you will want to make sure you add *70 to your dial-up string to cancel Call Waiting before connecting. If your operating system is not listed or you have questions, contact FBCom Technical Support at 1-888-TECHFBC.

Windows 95/98/ME

1. Double click on My Computer.
2. Double click on Dial Up Networking.
   NOTE: If you get a welcome message, click Close.
3. Highlight your FBCom dial up connection.
   
4. Click on the File menu.
5. Select Properties.
6. In the "Telephone number" field, add ,,, in front of your dial-up number. (For example, if you have a Wheatland telephone number and use VoiceMail, the number in the "Telephone number" field should be ,,,374-9000).
   NOTE: Each comma places a one-second pause in the dialing sequence allowing the stutter dial tone to subside.
   If you also have Call Waiting, be sure to add *70 to your dial-up string to cancel Call Waiting.
   (For example, if you have a Wheatland telephone number, have VoiceMail and use Call Waiting, the number in the "Telephone number" field should be ,,,*70,,374-9000).
7. Click OK.
   

Windows XP

1. Click Start.
2. Click Control Panel.
3. Click Network and Internet Connections.
4. Under "or Pick a Control Panel Icon," click Internet Options.
   NOTE: If the customer's control panel is set to 'Classic View', then click Internet Options right away.
5. Select the Connections tab.
6. Highlight your default FBCom connection in the "Dial-up and VPN Settings" box.
7. Click the Settings button.
8. Click on the Properties button to the right of the "username" and add ,,, in front of your dial-up phone number. (For example, if you have a Wheatland telephone number and use VoiceMail, the number in the "Telephone number" field should be ,,,374-9000).
   NOTE: Each comma places a one-second pause in the dialing sequence allowing the stutter dial tone to subside.
   If you also have Call Waiting, be sure to add *70 to your dial-up string to cancel Call Waiting.
   (For example, if you have a Wheatland telephone number, have VoiceMail and use Call Waiting, the number in the "Telephone number" field should be ,,,*70,,374-9000).
9. Click OK on ALL of the screens and close the Control Panel.

Macintosh 8.5+

1. Click on the Apple System Menu.
2. Select Control Panels.
3. Click on Remote Access or PPP.
4. In the "Number:" field, add ,,, in front of your dial-up phone number. (For example, if you have a Wheatland telephone number and use VoiceMail, the number in the "Number" field should be ,,,374-9000).
   NOTE: Each comma places a one-second pause in the dialing sequence allowing the stutter dial tone to subside.
   If you also have Call Waiting, be sure to add *70 to your dial-up string to cancel Call Waiting.
   (For example, if you have a Wheatland telephone number, have VoiceMail and use Call Waiting, the number in the "Telephone number" field should be ,,,*70,,374-9000).
5. Close the window and click Save if prompted.

If you need additional assistance, please call FBCom.net Technical Support toll-free at 1-888-832-4322 or e-mail support@fbcom.net.

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